Customer Relation Manager (1 Post)

 

Job Descriptions:

-Planning and delivering customer’s strategies across the company encouraging customer acquisition, retention and customer loyalty

-Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required

information at key points in the customer life cycle

-Customer Journey Mapping analyzing touch points with the organisation and maximizing commercial opportunities

-Working closely with all departments to ensure the CRM works effectively for all aspects of the company

-Overseeing direct communications with customers through the CRM system

-Monitor and maximize customer lifetime value strategies ensuring maximum profitability

-Ensure outstanding customer satisfaction by maintaining strong working relationships.

-Guide and lead team members to deliver products/services that meet or exceed the customer requirements.

-Handle client issues throughout the implementation life cycle in a timely and accurate fashion.

-Manage and train resources to ensure quality and consistency of service to customers.

-Schedule and conduct status meetings with appropriate development resources and customers.

-Maintain complete and accurate customer correspondence data.

-Managing client relationships to build a reputation for excellent service and generate growth business.

-Create online videos, training guides, FAQs, WebEx training sessions etc. to benefit all customers.

-Identify and develop problem solving methodologies to resolve customer issues.

 

Requirements:

Competencies:

-Extensive experience of direct and digital marketing ideally in a similar industry

-Strong background in customer acquisition, re-engagement and retention strategies

-Confident and articulate communicator capable of inspiring strong collaboration in an organization

-Make decisions independently

-Handle complex situations in business

-Focus on customers and judgment to seize business opportunities

-Adapt quickly to changing norms and establish best practices through others

-Flexibility & strategic thinking

-Honest - ability to maintain commitment to honesty spirit and social behaviors related to ethics and company values

-Integrity - follow the rules and compliance in business ethics and basic moral principles

 

Skills: 

-Good at using office software such as MS Excel, Word, Power-point

-Strong communication and interpersonal skill 

-Excellent customer’s experiences and presentation skill

-Team work: the ability to use effectively motivates, encourage, build mental discipline, unity toward common goals and work efficiency

-Deep understanding of customer attitudes, business, commerce, communication skills, good negotiation, the ability to influence and ability to develop relationships

-Working in sensitive environments, in combining the knowledge to handle the complexity of the job and the problems of customers

-Requires integrity and honesty, highly self-confidence

-Positive thinking, observate, analyst, organize and coordinate work efficiently

-Work independently and effectively toward

 

 

 The potential benefits you can expect from us:

- 24-hour worldwide Insurance system

- Competitive salary package

- Long-term potential personal & professional development plan

- Performance based carreer advancement

 

 If you are very active and qualified candidates seeking upward job prospectus to reach your hidden ability and dream jobs in

ASEAN-recognized brand business industry in Cambodia, So TrueMoney Cambodia is the best CHOICE!

For interested & qualified persons, please send your CV&CL attach with: Family book, Birth Certificate, National ID Card and

Education Degree/Certificates to:

Address: No 99-100, Street Sothearos, Sangkat Tonle Bassac, Khan Chamkarmon, Phnom Penh, Cambodia

Email : This email address is being protected from spambots. You need JavaScript enabled to view it., Tel: 016 777 983

 

 

Receptionist (1 Post)

 

1. KEY TASKS:

-Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival;

maintains security and telecommunications system. 

 

2. DUTIES & RESPONSIBILITIES:

-Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.

-Directs visitors by maintaining employee and department directories; giving instructions.

-Maintains security by following procedures; monitoring logbook; issuing visitor badges.

-Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.

-Maintains safe and clean reception area by complying with procedures, rules, and regulations. Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

-Contributes to team effort by accomplishing related results as needed.

 

3. SPECIFICATION:

-Bachelor degree or equivalent experience

-Good verbal communication and Telephone Skills,

-Computer Microsoft Office Skills, 

-Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure, Phone Skills.

 

 

 The potential benefits you can expect from us:

- 24-hour worldwide Insurance system

- Competitive salary package

- Long-term potential personal & professional development plan

- Performance based carreer advancement

 

 If you are very active and qualified candidates seeking upward job prospectus to reach your hidden ability and dream jobs in

ASEAN-recognized brand business industry in Cambodia, So TrueMoney Cambodia is the best CHOICE!

For interested & qualified persons, please send your CV&CL attach with: Family book, Birth Certificate, National ID Card and

Education Degree/Certificates to:

Address: No 99-100, Street Sothearos, Sangkat Tonle Bassac, Khan Chamkarmon, Phnom Penh, Cambodia

Email : This email address is being protected from spambots. You need JavaScript enabled to view it., Tel: 016 777 983

 

 

Calling Team (2 Posts)

 

1. KEY TASKS:

-Contact businesses or private individuals by phone

-Deliver prepared sales scripts to persuade potential customers to purchase a product or service

-Describe products and services

-Respond to questions

-Identify and overcome objections

-Obtain customer information

-Maintain customer/potential customer

-Follow up on initial contacts

-Complete records of telephonic interactions, orders and accounts

 

2. DUTIES & RESPONSIBILITIES:

-High school diploma or equivalent

-Proficient in relevant computer applications and call center systems

-Good typing skills

-Knowledge of sales principles and methods

-Proven track record in sales

-Required language skills

 

3. SPECIFICATION:

-Communication skills

-Problem solving

-Adaptability

-Tenacious

-Stress tolerance

-High energy level 

 

 The potential benefits you can expect from us:

- 24-hour worldwide Insurance system

- Competitive salary package

- Long-term potential personal & professional development plan

- Performance based carreer advancement

 

 If you are very active and qualified candidates seeking upward job prospectus to reach your hidden ability and dream jobs in

ASEAN-recognized brand business industry in Cambodia, So TrueMoney Cambodia is the best CHOICE!

For interested & qualified persons, please send your CV&CL attach with: Family book, Birth Certificate, National ID Card and

Education Degree/Certificates to:

Address: No 99-100, Street Sothearos, Sangkat Tonle Bassac, Khan Chamkarmon, Phnom Penh, Cambodia

Email : This email address is being protected from spambots. You need JavaScript enabled to view it., Tel: 016 777 983

 

 

Activation Officer (4 Posts)

 

1. KEY TASKS:

-Develop, leverage and deploy regional and local branding to upscale sales teams to approach clients with multi-faceted media propositions. 

-Ensure competitive perspectives and differentiated value propositions generated through market-relevant insights. Using knowledge of the market and

competitors, identify and develop selling propositions and differentiators.

-Attend, present on and man the booths on industry functions, such as association events and conferences, and provide feedback and information on

market and creative trends. 

-Present and consult with mid and senior level management on business trends with a view to developing new content and marketing engagements. 

-Identify opportunities for campaigns that will lead to an increase in sales. 

 

 

2. DUTIES & RESPONSIBILITIES:

-Bac II or Bachelor Degree is a preference.

-Creativity and being passionate about branding

-Team player, paired with agile mindset and can do attitude.

-Business driven, proactive and entrepreneur mentality.

-Customer-, target- and result-oriented.

-Has an open mindset towards, embraces and continuously initiates and implements change.

 

3. SPECIFICATION:

-Networking, Prospecting, Public Speaking, Research, 

-Motivation for Sales, Prospecting Skills

-Can use Microsoft office (Word, Excel, and PowerPoint)

 

 The potential benefits you can expect from us:

- 24-hour worldwide Insurance system

- Competitive salary package

- Long-term potential personal & professional development plan

- Performance based carreer advancement

 

 If you are very active and qualified candidates seeking upward job prospectus to reach your hidden ability and dream jobs in

ASEAN-recognized brand business industry in Cambodia, So TrueMoney Cambodia is the best CHOICE!

For interested & qualified persons, please send your CV&CL attach with: Family book, Birth Certificate, National ID Card and

Education Degree/Certificates to:

Address: No 99-100, Street Sothearos, Sangkat Tonle Bassac, Khan Chamkarmon, Phnom Penh, Cambodia

Email : This email address is being protected from spambots. You need JavaScript enabled to view it., Tel: 016 777 983