Service Monitoring Engineer

 

1. KEY TASKS:

- To ensure maximum possible service availability and performance

- To provide support services for engineering and other technical teams

 

2. DUTIES & RESPONSIBILITIES:

- Manage and maintain the True Money Systems (these report on the status and performance of True Money’s system, True Money’s compute resource and True Money’s services)

- Fault handling and escalation (identifying and responding to faults on True Money’s systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution).

- Server build and installs, application upgrades, network equipment build and installation. Maintain hardware serial audits.

- Maintenance of technical documentation (for NOC) of processes and procedures used throughout normal operations.

- Development of knowledge and skills in network and system administration, particularly with regarding to True Money’s own architecture and platforms.

- Generate SMS and email regarding network and system issues as per SLA.

- Report daily and weekly traffic and fraud detection observed in the NOC.

 

3. SPECIFICATION:

- Bachelor’s degree or degree in Computer Science/Technology

- A minimum of 12-18 months experience in Network and System Operation Center

- Good networking diagnostic skills

- Experience with CentOs, Redhat and Ubuntu

- Experience and understanding with Monitoring tool such  Cacti, Nagios, Observium,

- Work well in a busy team, being quick to learn and able to deal with a wide range of issues

- Strong analytical skills and able to collate and interpret data from various sources

- Ability to assess and priorities faults and respond or escalate accordingly

- Basic understanding of networking and system monitoring concepts and management tools

- Exposure to scripting basics

- Capable of multi-tasking, good time management and prioritization of workload

- Clear communicator (both written and verbal)

- Willing to learn and develop new skills

- Ability to work on own initiative

- ‘Can do’ attitude

- Cooperate with other teams

 

The potential benefits you can expect from us:

- 24-hour worldwide Insurance system

- Competitive salary package

- Long-term potential personal & professional development plan

- Performance based career advancement

 

If you are very active and qualified candidate seeking upward job prospectus to reach your hidden ability and dream job in ASEAN recognized brand business industry in Cambodia, So TrueMoney Cambodia is the best CHOICE!

For interested & qualified person, please send your CV&CL attach with: Copied of Family Book, Birth Certificate, National ID Card and Education Degree/Certificates to:

Address: No 99-100, Street Sothearos, Sangkat Tonle Bassac, Khan Chamkarmon, Phnom Penh, Cambodia 

Email : This email address is being protected from spambots. You need JavaScript enabled to view it., Tel: 016 777 983/087 888 532

IT Service Support Engineer

 

1. DUTIES & RESPONSIBILITIES:

- Configuration and maintenance core system to make sure performance surely stability and scalability.

- Support project deployment with DEV team

- Configuring and maintenance VMware platform to support current system and scalability with documentation.

- Servers and storages monitoring, health check, reporting and coordinate to vendors or suppliers; in case unexpected notification happen and prevention. 

- Set up Linux platform and package installation to support project timeline with documentation.

- Set up and configuration Linux and Widows system services follow by requesting.

- Action immediately for any notification of system issue and urgent request by line manager.

- Work with security team at H.Q for system patch, firmware update and any urgent request for security concern.

- Back office servers and storage, support and configuration which assigned by line manager

- Troubleshoot, restoring and prevention of core systems and back office system issue.

- Support solve incident or problem with our core system, network and so on

- System hardening and restriction must be followed

- Users matrix review of servers

- Monitoring and reporting backup following procedure

- Manuals guide for systems and servers

- Be available for other engineers and coach them to resolution.

 

2. SPECIFICATION:

- University degree in Computer Science or a related subject

- At least 1 years working as system and IT infrastructure engineer.

- Strong using Linux, Windows server, and Web servers.

- Strong understanding of IT production environments, operational strategies and mission critical systems to include IT internal controls and regulatory compliance

- Strong analytical and problem-solving skills

- Good communication, facilitation and interpersonal skills

- Good written and spoken English

- Ability to work under pressure and extra hours to meet set target.

 

The potential benefits you can expect from us:

- 24-hour worldwide Insurance system

- Competitive salary package

- Long-term potential personal & professional development plan

- Performance based career advancement

 

If you are very active and qualified candidate seeking upward job prospectus to reach your hidden ability and dream job in ASEAN recognized brand business industry in Cambodia, So TrueMoney Cambodia is the best CHOICE!

For interested & qualified person, please send your CV&CL attach with: Copied of Family Book, Birth Certificate, National ID Card and Education Degree/Certificates to:

Address: No 99-100, Street Sothearos, Sangkat Tonle Bassac, Khan Chamkarmon, Phnom Penh, Cambodia 

Email : This email address is being protected from spambots. You need JavaScript enabled to view it., Tel: 016 777 983/087 888 532

IT Support Officer

 

1. KEY TASKS:

- Handle User Concern with Email, G Suite, Software and Hardware. 

- Manage AD, DHCP, Files Server, and DNS

- Exchange Spare part Terminal

- Check Terminal when exchange

- Support Fix SIM Connection

- Charge Terminal

- Control SIM of EDC Smart and Metfone

- Control Terminal broken

- Resolve software, and hardware issues

- Technical support on Windows OS, Mac, PCs, and Laptops 

 

2. DUTIES & RESPONSIBILITIES:

- Backup File share every month

- Handle User Concern Email G Suite, Software and Hardware

- Backup Data Conical Hat for Finance every Weekend

- Support Fix SIM error, SIM Block, SIM Lost, SIM Broken

- Control Terminal Broken

- Fix Terminal Broken

- Change spare part Terminal like Printer print not clear

- Change GPS (unknown SIM)

- Do documentation with configure email and Fix Terminal Error and Videos

- Request terminal for Charging in stock

- Change Status Location when return Terminal broken

- When PC Error contact to service come to check

- Printing/Troubleshooting and refill

- Technical user support on Windows OS, Mac, PCs, and Laptops

- Diagnose and resolve software, and hardware issues

- Experienced with resolving LAN network issues, firewall, and VPN

- Create and configure email for new staff on PC

- Configure email on PC, phone and archive email

- Resolve the other issues to other departments with PC, Scan virus and email

- Support both Technical and Network

 

3. SPECIFICATION:

- Bachelor degree in computer science or equivalent experience

- Overall Experience 1-2 years

- Good at English both writing and speaking

- Good working knowledge in Microsoft Office 2003-2010,2013, Outlook, Anti-virus software, PC backup and restore

- Have a concept and basic understanding of firewall and VPN

- Must be able to work independently and in a team environment. Self-motivated, excellent communication and customer handling skill.

 

The potential benefits you can expect from us:

- 24-hour worldwide Insurance system

- Competitive salary package

- Long-term potential personal & professional development plan

- Performance based career advancement

 

If you are very active and qualified candidate seeking upward job prospectus to reach your hidden ability and dream job in ASEAN recognized brand business industry in Cambodia, So TrueMoney Cambodia is the best CHOICE!

For interested & qualified person, please send your CV&CL attach with: Copied of Family Book, Birth Certificate, National ID Card and Education Degree/Certificates to:

Address: No 99-100, Street Sothearos, Sangkat Tonle Bassac, Khan Chamkarmon, Phnom Penh, Cambodia 

Email : This email address is being protected from spambots. You need JavaScript enabled to view it., Tel: 016 777 983/087 888 532

IT Maintenance Technician

 

1. KEY TASKS:

- Maintenance KIOS and EDC on side.

- Support and Troubleshooting AD, DHCP, Anti-viruses, Printer Server, Email and File Share

- Support and fix EDC and KIOS hardware and software with suppliers

- Installation and Maintenance KIOS and EDC

- Support and coordinate Fix SIM Connection with operators

- Support and coordinate EDC and KIOS with vendors KIOS, EDC, Laptops, Desktop and IP Phone inventories

 

2. DUTIES & RESPONSIBILITIES:

- Installation KIOS and EDC in Web Truemoney from other team request.

- Perform KIOS and EDC testing with scenarios provided.

- Documentation of KIOS and EDC hardware issue and solution with teamwork.

- Troubleshooting KIOS and EDC hardware and software

- Troubleshooting KIOS by phone call and on side support

- Configuring KIOS and EDC by guideline and training provided

- Initiative and Coordinate with shop or agent to access KIOS maintenance

- Create new KIOS Configuration and perform testing before provide Sales Team.

- Coordinate with Operators to fix SIM error, SIM Block, SIM Lost and SIM Broken

- Tracking SIM data usage report with operators

- Daily, Weekly and Monthly report of KIOS status

- Technical user support on Windows OS, Mac, PCs, and Laptops

- Diagnose and resolve software and hardware issues

 

3. SPECIFICATION:

- Associated Degree or Bachelor degree in computer science or equivalent experience

- Overall experience 1 year

- Good at English both writing and speaking

- Good in hardware and software maintenance skill

- Have a concept and basic networking

- Must be able to work independently and in a team environment. Self-motivated, excellent communication and customer handling skill.

 

The potential benefits you can expect from us:

- 24-hour worldwide Insurance system

- Competitive salary package

- Long-term potential personal & professional development plan

- Performance based career advancement

 

If you are very active and qualified candidate seeking upward job prospectus to reach your hidden ability and dream job in ASEAN recognized brand business industry in Cambodia, So TrueMoney Cambodia is the best CHOICE!

For interested & qualified person, please send your CV&CL attach with: Copied of Family Book, Birth Certificate, National ID Card and Education Degree/Certificates to:

Address: No 99-100, Street Sothearos, Sangkat Tonle Bassac, Khan Chamkarmon, Phnom Penh, Cambodia 

Email : This email address is being protected from spambots. You need JavaScript enabled to view it., Tel: 016 777 983/087 888 532