TrueMoney is a leading international Fintech brand and is part of Ascend Money, a digital financial services venture of The Charoen Pokphand Group (CP Group) and Ant Financial (Alibaba), two of the largest companies in Asia. We are now one of the largest financial life platforms in Southeast Asia, growing from just 1 market to 6 markets in a span of 2 years. We currently have significant operations in Thailand, Cambodia, Myanmar, Indonesia, Vietnam, and the Philippines.

Key Tasks:
• Serves customers by providing product and service as well as promotion information
• Handle customers’ complaint/enquiries and resolving product and service problems
• Control daily cash flow and reconciliation with report by end of day
• Perform transaction carefully and accurately
• Manage administration

Responsibility:
• Welcome customer warmly and perform every transaction for TM agent/customer accurately to meet up their satisfaction
• Provide information to all customer who walks in about TM product/service and promotion
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Convince customers who walk in to sign up TrueMoney Account/Wallet
• Receive and verify the physical cash both in USD and KHR before performing the transaction
• Hang up for any error amount for solution and reporting to line manager to acknowledge and action
• Preparing daily/weekly and monthly physical cash reconciliation in hard copy with signature for finance in the purpose of month-end closing
• Come to work on time and follow the task that have been assigned by line manager

Requirement:
• Excellent communication and presentation skills
• University student or fresh graduate in finance and accounting
• English proficient
• Computer literate (Ms. Office & Excel)
• Working hard and good at problem-solving
• Be able to work with flexible time as required