Who we are

TrueMoney is a leading international Fintech brand and is part of Ascend Money, a digital financial services venture of The Charoen Pokphand Group (CP Group) and Ant Financial (Alibaba), two of the largest companies in Asia. We are now one of the largest financial life platforms in Southeast Asia, growing from just 1 market to 6 markets in a span of 2 years. We currently have significant operations in Thailand, Cambodia, Myanmar, Indonesia, Vietnam, and the Philippines.

 

Key Tasks:
  • Handling customer complaints and inquiries
  • Must understand about True Money products and services
  • Must be kept in touch with the relevant department to solve agent/customer’s issue appropriately
  • Providing good quality service delivery to agent/customer
  • Be friendly and helpful to meet the customer’s satisfaction
  • Log report accurately

 

Duties & Responsibilities:
  • Able to understand customer requirements & proposed solutions.
  • Keeping customers informed about services and promotions
  • Provide accurate information about True Money products and services
  • Handle customer complaints or refer them to the appropriate area for action
  • Following up to close the agent/customer’s issue effectively
  • Take care in existing customer expansion
  • Be able to satisfy customers and solve complaint with customer

 

Specification:
  • Bachelor degree or fresh graduated
  • At least one year of experience related to customer-oriented.
  • Knowledge in English speaking, listening, and writing.
  • Computer literacy
  • Be patient, hardworking, and able to work under pressure
  • Good interpersonal and problem-solving

 

Rights in Decision Making:
  • Based on TRUEMONEY Cambodia’s policies

 

To Apply:

Send your CV to jobs@ascendcorp.com

Contact our recruiters for further information: 016 777 664