Duties/Responsibilities

+ Oversee/supervise merchant/agent, corporate customers:

– Recruit and oversee agent/merchant and customer.

– Provide training to agent/merchant and customer to ensure that quality is met our standard.

– Manage stock of TrueMoney products based on metrics to agent/merchant and customer as required

– Facilitate reliable delivery of merchandising materials, ATM card, POS/Tablet to agent/merchant and customer.

– Manage merchant/agent and customer to ensure those necessary customer documents are returned within the set timeline if required.

– Handle agent/merchant and customer questions.

– Follow the reconciliation process for the cash received from agent/merchant and customer if required.

– Gather feedback from agents/merchants and customer to develop recommended solutions.

– Follow call card consistently according to standard working procedure.

– Provide training to agents/merchant and customer to ensure that quality is met our standard

– Ensure the quality of the network for merchant/agent and customer satisfaction.

+ Marketing related:

– Promote and position TrueMoney marketing and merchandising materials.

– Work with stakeholders to implement marketing plan/ strategy

– Monitor and report on competitive offerings in the market.

+ Maintain and prepare sales reporting for the assigned areas.

+ Implement business strategy for target accounts/region and account management plans.

+ Track financial performance of each merchant/agent and take action where required

+ Ensure security of TrueMoney revenue streams from competitors and other factors

Specifications/Requirements

– Tertiary qualification in business administration

– At Least one-year experience sale.

– Proven, effective coaching and development skills and ability to influence others

– Strong sales experience and negotiation skills

– Strong customer focus

– Experience in leading teams and Extensive relationship management

Interested candidates can send your CVs to jobs@ascendcorp.com or contact our recruiter via 016 777 664.