Who we are

TrueMoney is a leading international Fintech brand and is part of Ascend Money, a digital financial services venture of The Charoen Pokphand Group (CP Group) and Ant Financial (Alibaba), two of the largest companies in Asia. We are now one of the largest financial life platforms in Southeast Asia, growing from just 1 market to 6 markets in a span of 2 years. We currently have significant operations in Thailand, Cambodia, Myanmar, Indonesia, Vietnam, and the Philippines.

 

Key Tasks:
  • Fraud investigation
  • Fraud risk assessment on new product or service before launching
  • Fraud analytic, detection scenario, monitoring dashboard & reporting
  • Fraud gap analysis on an existing product to improve the control weakness

 

Roles & Responsibilities:
  • Daily fraud monitoring to detect suspicious fraud-related account or transactions involving agent and customer
  • Carry out fraud investigation involving social scamming, agent fraud commission, and/or staff fraud including assisting with loss recovery
  • Assist Line Manager to design fraud monitoring dashboard
  • Support Line Manager to collaborate with cybercrime police to aid with their investigation
  • Perform fraud control testing as assigned by Line Manager
  • Support Line Manager with fraud data collections for monthly reporting to the Risk Management Committee and Regional Reporting
  • Direct fieldwork in critical cases as assigned by Line Manager

 

Specification:
  • Bachelor Degree in economics, business sector, or related fields
  • Data analytic/ query or Business Intelligence experience & skill is an advantage
  • Ability to prioritize effectively and work to tight deadlines
  • Ability to work autonomously as well as part of a team
  • Ability to interact with people from a varied cultural background
  • Sound problem-solving skills with high flexibility
  • Ability to manage many tasks at the same time
  • Ability to identify the issue and issue resolution skill

 

Rights in Decision Making:
  • advise and give the recommendation to the sale team for the True Money Agent’s behavior
  • Instruct call center team in primary fraud case handling
  • Advise and give the recommendation on the level of punishment on True Money Agent when they breach the True Money Agent Instruction Policy
  • Give advice for fraud resolution
  • Suspend any suspicious /fraud/dispute account

 

To Apply:

Send your CV to jobs@ascendcorp.com

Contact our recruiters for further information: 016 777 664